How successful are you ready to be?
This session is a common sense and a revitalizing approach to marketing, networking, and most importantly, utilizing the power of customer satisfaction and their previous relationship with you. Bringing back your customers that you may have lost to them purchasing similar products or services online from other vendors requires a new approach.
Action, Passion, Results!
"Action without vision, is only passing time,
vision without action, is merely day dreaming,
but vision with action, can change the world."
- Nelson Mandela
“Don’t fall in love with your path, fall in love with your destination.”
Pause - Pivot – Plan your new competitive advantage.
Who needs more customers? We all do.
With the pandemic receding, almost every business has taken a financial hit that without new plans, processes and service offerings, has set them back months, if not years, to get back to where they were at the end of 2019. This webinar focuses on the strategies for business survival during a recession and how to turn customers into raving fans.
WHY SHOULD YOU ATTEND?
To generate and improve sales, and to get more customers, you need to use your relationship with them. You have to build on it, and then be introduced to their network of potential clients. Not focusing on your database and customer satisfaction is business malpractice. Learn how to sustain your success by: “The Journey of 1,000 Calls” to expand your connections, circle of influence, reputation and ultimately, your customer database and income.
AREA COVERED
- Learn the three key customer service ideas and directional strategies to grow your business
- Establish your strategy of pre-eminence
- Identify how to turn customers into raving fans
- Embrace the three questions to ask yourself every day to reach your goals
- Understand how to acquire referrals and then follow up with them
- Identify who your marketing and reputation network is and how to expand it
- Develop a list of new people you know to sell to
- How to improve sales in a business
- Apply your customized version of the best questions to ask anyone anytime!
LEARNING OBJECTIVES
- Knowing ‘the only 2 things customers ever buy’ and how you position those as a focus of your product /service offering
- How to thrive in a recession by creating the right question to ask your customers and prospects
- Calculate how many people you know who can buy from you or refer you to others by working through the “6 Degrees of Separation” exercise
- Create a draft list of ‘shiny new’ prospects
- Practice the 9 magic words of networking that will open up doors for you
- Customer service improvement strategies - learn how to put the ‘custom’ back into customer service
WHO WILL BENEFIT?
This is for anyone who would like to rethink how to boost their marketing and benefit statements that will attract and generate more customers.
To generate and improve sales, and to get more customers, you need to use your relationship with them. You have to build on it, and then be introduced to their network of potential clients. Not focusing on your database and customer satisfaction is business malpractice. Learn how to sustain your success by: “The Journey of 1,000 Calls” to expand your connections, circle of influence, reputation and ultimately, your customer database and income.
- Learn the three key customer service ideas and directional strategies to grow your business
- Establish your strategy of pre-eminence
- Identify how to turn customers into raving fans
- Embrace the three questions to ask yourself every day to reach your goals
- Understand how to acquire referrals and then follow up with them
- Identify who your marketing and reputation network is and how to expand it
- Develop a list of new people you know to sell to
- How to improve sales in a business
- Apply your customized version of the best questions to ask anyone anytime!
- Knowing ‘the only 2 things customers ever buy’ and how you position those as a focus of your product /service offering
- How to thrive in a recession by creating the right question to ask your customers and prospects
- Calculate how many people you know who can buy from you or refer you to others by working through the “6 Degrees of Separation” exercise
- Create a draft list of ‘shiny new’ prospects
- Practice the 9 magic words of networking that will open up doors for you
- Customer service improvement strategies - learn how to put the ‘custom’ back into customer service
This is for anyone who would like to rethink how to boost their marketing and benefit statements that will attract and generate more customers.
Speaker Profile

Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta Senior marketing …
Upcoming Webinars

The Importance of the first 5 seconds when presenting

Pivot tables beginner to advanced + 20 advanced Pivot table…

GAAP—Update on new Accounting Principles and How They Impac…

Proactive Retention: Harnessing the Benefits of Stay Interv…

ChatGPT and Project Management: Leveraging AI for Project M…

The 6 Most Common Problems in FDA Software Validation and V…

Creating Employee Handbooks that Protect You and Support th…



Maximizing Productivity with ChatGPT: AI Solutions for HR, …

Female to Female Hostility @Workplace: All you Need to Know

2-Hour Virtual Seminar on Empowering Presentations with Pow…

HIPAA is Unsettled – Safe Compliance Strategies

Project Management for Non-Project Managers - Scheduling yo…

Navigating Talent Management and Retention Strategies.

Understanding and Communication New Immigration Policies (2…

Creating Loyal Customers Through Excellent Customer Service

Understanding Artificial Intelligence (AI) & using Chat GPT

Onboarding Best Practices for 2025: Proven Strategies to Po…

Empowering Conflict Resolution: Letting Go to Gain Control

Navigating 2025 Employment Laws: What Every Employer Needs …

How to Prepare For and Host a FDA Inspection and Respond to…


How to Manage the Legal Landmine of the FMLA, ADA and Worke…

How to Conduct Exit Interviews - Implementing and Enhancing…

Adapting to Change: Strategies for Personal & Team Resilien…

Introduction to Excels Built-In Solver – Advanced Decision-…

Managing Toxic Employees: Strategies For Leaders To Effecti…

FDA Technology Modernization Action Plan (TMAP) and Impact …

Design Control for Medical Devices Including Verification/V…

Stress, Change And Team Resilience Through Humor: An Intera…


Developing and Implementing Quality Culture in the Organiza…


Negotiating Skills For Professional Results - Winning Strat…

Use the power of AI to turbocharge your MS Excel


Excel - Pivot Tables - The Key To Modern Data Analysis and …

Excel Power Skills: Master Functions, Formulas, and Macros …

Emotional Intelligence: Mastering the Emotions of Great Lea…


Managing Toxic & Other Employees Who Have Attitude Issues

6-Hour Virtual Seminar on Learning the Highlights of Excel …